Customer Activity Report

1 votes

Can the Deposit Number category be a selection under the Available Columns in the Customer Activity Report and if possible the Detail A/R Ledger report. Reason is the customer would like to see the check number submitted along with the details of the payments made.

Under consideration Accounts Receivable Reports Suggested by: Patricia Ellis (29 Oct, '21) • Upvoted: 29 Oct, '21 • Comments: 3

Comments: 3

10 Nov, '21
Suzanne Admin
Hi Patricia,

Can you give us more use cases around why someone would want this to show up on a report? We'd love to know more about this!

Thanks,
Megh
11 Nov, '21
Patricia E
We have customers that say they have paid or maybe the check got lost in the mail. So they would want to compare a ledger report to there check book or bank account to compare the checks that were cashed and received by us. The request that I received from the customer stated she wanted a detailed accounting report showing charges and payments going back to 01/01/2021 that includes check numbers to help them reconcile.
17 Nov, '21
Suzanne Admin
Hi Patricia,

Thanks for that! Typically we see customers using the receipt number field in the AR receipt entry screen to enter the check number from the customer. It seems as if you're using the deposit number to put in the check number from the customer, which is okay, but I'm curious if trying it the other way would work with your current processes? Alternatively, you could use the description field. Both of the potential work arounds would you allow you to get the information you need. We'll continue to look at this request but in the meantime wanted to give you a potential work around.

Hope this helps!
Megh