Allow for a re-emailing of payroll ACH vouchers to employees if there is an issue with the SMTP emai

32 votes

We found when we got our database back after having a new field added to the chart of accounts that the data entered in the "SMPT Email" tab of "Organization Information" had disappeared; all the rest of the data still existed in the other tabs but this tab had "lost" it's data. We discovered this after payroll was run and ACH documents were not emailed to employees. There is no way to go back after adding the email address and SMTP information into Organization Information to re-email ACH vouchers. It would be so helpful (and a big time saver) to be able to re-select an option to email ACH vouchers to employees.

Under consideration Suggested by: Betty Johnson (27 Sep, '17) • Upvoted: 30 Sep, '24 • Comments: 4

Comments: 4

30 Sep, '21
Suzanne Admin
Hello,

The MIP team is actively monitoring this request. Please continue to provide screenshots, comments, and upvotes.

Cheers,
Megh
27 Oct, '21
Rona Strong Merged
Should EFT initial email fail, need to be able to resend.
03 Nov, '21
Suzanne Admin
"Ability to resend EFT email notices." (suggested by Rona Strong on 2021-10-27), including upvotes (1) and comments (0), was merged into this suggestion.
26 Mar, '24
William
It is somewhat disappointing that this issue is still a problem 3 years later, based on the dates of the other comments, no?
This has happened to me several times. Twice is once too many. Furthermore, the options for "fixing" either require restoring an earlier version of the failed payroll email process, or individually producing paystubs for x number of employees. At the moment that's in the high 30s. When this happens in the middle of my peak season, it could be upward of 200. Simply not acceptable. Fix this.